Manager, AI Support Experience and Tooling
Bumble Inc.(19 days ago)
About this role
The AI Support Experience Manager at Bumble leads the evolution and integration of AI-driven support systems to improve customer experience across Bumble products. The role partners with product, support operations, and AI vendor teams to ensure AI tools align with business goals and integrate with existing support platforms.
Required Skills
- Sierra AI
- Zendesk
- AI Workflows
- Workflow Design
- Performance Monitoring
- Analytics
- Vendor Management
- Change Management
- Knowledge Management
- Conversation Design
+3 more
About Bumble Inc.
bumble.comBumble is a social networking company best known for its mobile-first dating app that puts women in control by requiring them to make the first move; it also includes modes for making friends (Bumble BFF) and professional networking (Bumble Bizz). The platform provides profile verification, in‑app voice and video calling, safety and anti‑harassment features, and tools for discovering meaningful relationships rather than casual encounters. Bumble offers paid upgrades (e.g., Boost, Spotlight, Premium) and is available globally, positioning itself as a women-forward marketplace for dating, friendship, and career connections.
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