Associate Director, Patient Care Advocate

9amHealth(29 days ago)

RemoteFull TimeDirector$175,971 - $235,072 (estimated)Patient Care Advocacy

About this role

The Associate Director, Patient Care Advocate at 9amHealth is responsible for leading and scaling the Patient Care Advocate (PCA) function, focusing on delivering high-quality, empathetic support to members throughout their care journey. This role entails strategic and operational leadership, including workforce planning, service delivery, and quality assurance, while collaborating with clinical and operational teams to enhance the member experience. The ideal candidate brings extensive experience in healthcare support, operations, and people management, with a strong emphasis on process optimization and performance metrics in a fast-paced healthtech environment.

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Required Skills

Team Leadership
People Development
Operational Strategy
Workforce Management
Performance Management
Data-Driven Decision Making
Quality Assurance
Process Optimization
Healthtech Experience
Communication Skills

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About 9amHealth

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9amHealth is a healthcare provider focused on simplifying whole body health, specializing in weight management, diabetes care, and heart health. They offer personalized care plans combined with access to specialists, prescription medications, and lifestyle adjustments, ensuring comprehensive support for patients. Their approach emphasizes holistic care while providing the necessary tools and resources to improve health outcomes. With a team of experts in obesity, nutrition, and behavioral health, 9amHealth aims to empower individuals to take charge of their health in a connected and supportive environment.