Customer Support Agent

Ruby Labs(1 month ago)

RemoteFull TimeJunior$43,287 - $58,517 (estimated)Customer Support & Billing

About this role

A Customer Support Agent at Ruby Labs is responsible for efficiently addressing and resolving common customer inquiries while ensuring high levels of satisfaction. The role demands achieving departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through effective problem-solving and proactive communication, including billing inquiries and refunds. The position requires familiarity with CRM systems and a commitment to continuous improvement based on customer feedback, all while operating within the LATAM time zone on a Tuesday-Saturday schedule.

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Required Skills

Customer Support
Issue Resolution
Performance Metrics
First-Contact Resolution
Customer Feedback
Billing Queries
CRM Systems
Communication Skills
Problem Solving
Adaptability

About Ruby Labs

rubylabs.com

Ruby Labs is a forward-thinking company that specializes in developing innovative consumer products aimed at transforming sectors such as health, education, and entertainment. With a commitment to enhancing lives, Ruby Labs leverages cutting-edge technology to create solutions that are not only functional but also impactful. The company focuses on crafting products that push the boundaries of traditional markets, creating value for consumers and making a positive difference in their everyday lives.