New Partner Experience Lead - UAE
Deliveroo(25 days ago)
About this role
The New Partner Experience Lead for UAE at Deliveroo oversees the NPX team focused on improving partner engagement among restaurants, grocers, and retailers. This role entails managing team efficiency, handling escalations, and tailoring strategies to enhance partner value on the platform. Additionally, the lead is responsible for performance monitoring, reporting on KPIs, and ensuring effective communication to resolve partner queries. Required qualifications include a degree in business or a related field and a minimum of two years in commercial/account management.
Required Skills
- Team Leadership
- Partner Engagement
- Escalation Management
- Performance Monitoring
- Call List Management
- Communication Skills
- Attention to Detail
- Document Efficiency
- Customer Service
- Relationship Management
+7 more
Qualifications
- BSc/BA in business or related field
- 2+ years in commercial/account management support roles
About Deliveroo
deliveroo.co.ukDeliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.
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