New Partner Experience Lead - UAE

Deliveroo(25 days ago)

Dubai, United Arab EmiratesOnsiteFull TimeManager$106,213 - $140,273 (estimated)Deliveroo Cost Center Hierarchy

About this role

The New Partner Experience Lead for UAE at Deliveroo oversees the NPX team focused on improving partner engagement among restaurants, grocers, and retailers. This role entails managing team efficiency, handling escalations, and tailoring strategies to enhance partner value on the platform. Additionally, the lead is responsible for performance monitoring, reporting on KPIs, and ensuring effective communication to resolve partner queries. Required qualifications include a degree in business or a related field and a minimum of two years in commercial/account management.

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Required Skills

Team Leadership
Partner Engagement
Escalation Management
Performance Monitoring
Call List Management
Communication Skills
Attention to Detail
Document Efficiency
Customer Service
Relationship Management

+7 more

Qualifications

BSc/BA in business or related field
2+ years in commercial/account management support roles

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.