Senior Professional Services Engineer
NICE(1 month ago)
About this role
The Senior Professional Services Engineer is a customer-facing, billable role responsible for delivering and optimizing NiCE CXone AI-driven solutions for enterprise contact centers as part of NICE Managed Services. The role combines technical implementation, client-facing consulting, and project oversight to design, configure, and maintain AI/bot applications and integrations. The position requires collaboration across teams to ensure successful rollouts and ongoing operational excellence.
Required Skills
- AI Configuration
- NLU
- ACD
- IVR
- ASR
- CRM Integration
- API Integration
- Bot Development
- Knowledge Curation
- Conversational Intelligence
+14 more
Qualifications
- Bachelor's Degree in Technical or Business Field
- 4-8 Years Experience
- 2+ Years in Digital Channels or AI/Bot Applications
- Equivalent Work Experience
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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