Bilingual Customer Service Manager – Contact Centre
Solventum(15 days ago)
About this role
Solventum is seeking a Bilingual Customer Service Manager to lead the operations of its contact center serving customers across Canada. The role involves managing a team, ensuring operational performance, and maintaining high-quality customer service in a hybrid work environment.
Required Skills
- Customer Support
- Team Leadership
- Operational Management
- KPI Tracking
- ERP Systems
- SAP
- Oracle
- Performance Management
- Quality Assurance
- Safety Compliance
About Solventum
solventum.comSolventum is a healthcare company focused on enhancing the quality of life through innovative solutions. With a legacy rooted in transformative healthcare practices, Solventum is dedicated to providing smarter and safer healthcare options for patients and providers alike. The company leverages advanced technology to improve healthcare delivery, ensuring that its services are efficient, reliable, and accessible.
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