Bilingual English/Mandarin Call Center Representative

WelbeHealth(1 month ago)

HybridFull TimeJunior$42,140 - $55,620Call Center

About this role

The Call Center Representative (WelbeHealth Advocate II) supports WelbeHealth’s PACE program by serving as a primary customer-facing contact for participants, families, providers, and clinic teams. This role is part of the Call Center hub and emphasizes excellent service, accurate recordkeeping, and support for participant access to medical and community-based services. The position contributes to maintaining participant care continuity through timely documentation and coordination.

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Required Skills

Call Management
Outbound Scheduling
Authorization Processing
Inquiry Response
Clinic Scheduling
Documentation
Appointment Coordination
Eligibility Verification
Escalation
Customer Service

+2 more

Qualifications

High School Diploma or Equivalency

About WelbeHealth

welbehealth.com

WelbeHealth is a full‑service senior health care provider that operates PACE (Program of All‑Inclusive Care for the Elderly) programs to deliver comprehensive, coordinated care for frail and vulnerable older adults. Its interdisciplinary teams deliver medical, behavioral, rehabilitative and social services — including primary care, nursing, therapy, home care, transportation and adult day services — so participants can remain safely and independently at home. The organization emphasizes quality, compassion and value while integrating Medicare and Medicaid benefits to manage care and costs for seniors.

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