Client Journey Specialist
Sodexo Benefits and Rewards Services(3 months ago)
About this role
A Customer Experience role at Pluxee focused on shaping and improving the end-to-end client experience for its employee benefits platform. The position centers on ensuring consistent, empathetic omnichannel interactions and driving customer satisfaction and loyalty across a large B2B2C ecosystem. Based in Madrid, the role collaborates with multiple teams to align local and global CX efforts.
Required Skills
- Customer Journey
- Data Analysis
- CRM
- Dashboards
- CX Metrics
- Process Design
- Cross Functional
- Communication
- Empathy
- AI Tools
About Sodexo Benefits and Rewards Services
pluxeegroup.comDiscover the world of Pluxee, a leader in employee benefits offering personalised experiences that redefine engagement for 36 million employees.
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