Community Services Technical Support Specialist

OpenGov(1 month ago)

HybridFull TimeJunior$52,000 - $60,000Support Services

About this role

The Community Services Technical Support Specialist at OpenGov is responsible for providing omni-channel technical support to government clients using OpenGov's ERP solutions. This entry-level position involves troubleshooting issues, managing case resolution through Salesforce Service Cloud, and delivering software training to enhance customer satisfaction. The Specialist will utilize analytical skills and AI tools to improve service efficiency while collaborating with teams to maintain documentation and contribute to the knowledge base.

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Required Skills

Customer Support
Technical Expertise
Analytical Problem Solving
Case Management
Salesforce Service Cloud
Triage Incidents
Troubleshooting Technologies
Software Training
Knowledge Base Contribution
AI Tools

+13 more

Qualifications

Technical degree (Computer Science degree preferred)

About OpenGov

opengov.com

OpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.