Contact Center Operations
NICE(1 month ago)
About this role
The Concierge at NiCE engages prospective leads via SMS and email to qualify them for clients and ensure timely, accurate routing or live transfer. The role emphasizes empathetic, high-quality interactions, clear documentation, and adherence to client and department standards. It supports contact center operations within a collaborative, fast-paced environment and follows the NiCE-FLEX hybrid working model.
Required Skills
- Lead Qualification
- SMS Outreach
- Email Outreach
- Customer Service
- Written Communication
- Data Entry
- Appointment Scheduling
- Documentation
- Systems Navigation
- Live Transfer
+3 more
Qualifications
- High School Diploma or Equivalent
- AWS Certification
- Azure Certification
- HP Certification
- Dell Certification
- VMWare Certification
- Citrix Certification
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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