About this role
A CRM Manager at Monzo will own the delivery of customer relationship management campaigns to support growth across Monzo’s product suite. This fixed-term role focuses on designing data-driven, targeted communications across multiple channels (email, push, in-app) and working closely with cross-functional teams. The position is based in London or distributed across the UK with occasional London meetings.
Required Skills
- CRM
- Campaigns
- Lifecycle Management
- Segmentation
- A/B Testing
- Analytics
- Braze
- Looker
- Collaboration
- Stakeholder Management
+1 more
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.