CS Enablement Manager

Owner(22 days ago)

RemoteFull TimeManager$110,000 - $120,000Customer Success

About this role

The Customer Success Enablement Manager at Owner.com serves as the embedded enablement partner for the global Customer Success and Support organization. The role is responsible for designing and operationalizing a scalable post-live enablement strategy that supports teams throughout the customer lifecycle. This position focuses on building and iterating playbooks, training programs, and curricula to improve retention and customer health. It is fully remote for candidates based in the United States or Canada and reports into a rapidly growing, remote-first company serving local restaurants and other SMBs.

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Required Skills

Customer Success Enablement
Revenue Enablement
Post-Live Strategy
Program Management
Playbook Development
Training Design
Onboarding Design
Curriculum Development
Stakeholder Management
Change Management

+10 more

About Owner

owner.com

Owner (Owner.com) is an all‑in‑one online ordering and restaurant marketing platform that gives independent restaurants access to the same tools major national brands use to drive sales. It offers branded online ordering and a mobile app with built‑in rewards and loyalty to boost repeat visits. The platform includes marketing automation, promotions, integrations (POS/delivery partners), and analytics to streamline operations and increase average order value. Restaurants use Owner to regain control of orders, reduce fees, and grow revenue through direct digital channels.