Customer Enablement Manager
Lambda(1 month ago)
About this role
The Customer Enablement Manager at Lambda focuses on enhancing post-sale customer support through the design and implementation of onboarding and enablement programs for customer-facing teams. This role involves developing frameworks for customer success milestones, creating playbooks, and ensuring smooth handoffs from sales to customer teams. Additionally, the manager will collaborate with cross-functional teams to align enablement materials with product releases and manage resources in the GTM Notion Hub, all while operating in a hybrid capacity from the San Francisco office. The ideal candidate will have over five years of experience in enablement or customer success within SaaS or cloud environments.
Required Skills
- Customer Enablement
- Onboarding Frameworks
- Program Development
- Content Creation
- Sales Handoffs
- Customer Experience
- Engagement Strategies
- Documentation Management
- Training Resources
- Cross-Functional Collaboration
+6 more
About Lambda
lambda.aiLambda is a cutting-edge cloud computing platform specializing in AI infrastructure, referred to as the "Superintelligence Cloud." It offers gigawatt-scale AI GPU cloud services with on-demand and reserved NVIDIA GPUs, designed specifically for AI training and inference. Lambda's solutions include private cloud options, one-click clusters for streamlined AI training, and orchestration tools for efficient workload management. The company is aimed at AI teams needing scalable solutions to develop and deploy advanced machine learning applications.