CSM II

Carrot

3 months ago

3.8 on Glassdoor

Remote

Full Time

Medior

2 applicants

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About this role

The Customer Success Manager II at Carrot will own a defined portfolio within the Small Business segment, acting as the primary partner for customer satisfaction and long-term partnership health. This role focuses on driving retention, member engagement, and growth while advising HR benefits leaders and communicating Carrot’s value. The position operates with autonomy, partnering across teams to deliver business outcomes and ensure customers realize maximum value from their Carrot relationship.

Skills

Qualifications

Bachelor's Degree

About Carrot

get-carrot.com

Carrot is a global benefits provider that helps employers open the door to fertility and family‑forming care for every employee. They deliver comprehensive, employer‑facing fertility benefits — including clinical navigation, access to treatments and clinics worldwide (IVF, egg freezing, donor and surrogacy support, adoption), and benefits administration — designed to improve outcomes while controlling healthcare spend. Founded in 2016 and led by Tammy Sun and Dr. Asima Ahmad, Carrot emphasizes measurable health and financial results, global coverage, and seamless integrations for HR and benefits teams.