Cust Svc Operations Analyst 2
Public Consulting Group(3 months ago)
About this role
A Support Desk Agent at Public Consulting Group provides customer-facing support for K-12 education software, managing inquiries through the Zendesk platform and ensuring tickets are resolved within established metrics. The role supports schools' data-driven problem solving efforts and collaborates with internal and external stakeholders to address customer issues.
Required Skills
- Zendesk
- Jira
- Chat Support
- Customer Service
- Troubleshooting
- Incident Documentation
- Problem Solving
- Communication
Qualifications
- Associate's Degree
- Bachelor's Degree
About Public Consulting Group
publicconsultinggroup.comPublic Consulting Group (PCG) is a leading public sector management consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives.
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