Customer Account Manager
MYOB(5 days ago)
About this role
A Customer Account Manager on MYOB's Retention team who guides SME customers through their early product journey, helping them unlock the full value of MYOB products and strengthen day-to-day operations. The role focuses on driving product adoption, reducing churn, and supporting customers toward long-term success through proactive engagement and commercial insight.
Required Skills
- Customer Retention
- Account Management
- SaaS Experience
- Value Selling
- Customer Onboarding
- Salesforce CRM
- Outbound Calling
- Product Adoption
- Commercial Curiosity
- Stakeholder Communication
About MYOB
myob.comMYOB is an Australian business software company that provides cloud-based accounting and business management tools for small and medium-sized businesses and accounting practices across Australia and New Zealand. Its product suite covers bookkeeping, invoicing, payroll, payments, tax compliance and inventory, enabling customers to manage finances, staff and operations in one place. MYOB emphasizes local compliance, bank feeds, integrations and partnerships with accountants/bookkeepers, offering subscription plans and trials to help businesses streamline tasks and grow confidently.