Customer Support Agent
Ruby Labs(1 month ago)
About this role
A Customer Support Agent at Ruby Labs is responsible for efficiently addressing common customer queries to ensure high satisfaction levels while meeting departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This role focuses on first-contact resolution, providing comprehensive solutions, processing billing inquiries, and escalating more complex issues as necessary. The ideal candidate will be familiar with CRM systems and adept at gathering customer feedback to inform product improvements.
Required Skills
- Customer Support
- Problem Solving
- Communication Skills
- Interpersonal Skills
- CRM Familiarity
- First-Contact Resolution
- Customer Feedback
- Billing Assistance
- Remote Work
- Adaptability
About Ruby Labs
rubylabs.comRuby Labs is a forward-thinking company that specializes in developing innovative consumer products aimed at transforming sectors such as health, education, and entertainment. With a commitment to enhancing lives, Ruby Labs leverages cutting-edge technology to create solutions that are not only functional but also impactful. The company focuses on crafting products that push the boundaries of traditional markets, creating value for consumers and making a positive difference in their everyday lives.
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