Customer Care Specialist - Guest

Toast(1 month ago)

HybridFull TimeJunior$39,000 - $39,000Customer Support

About this role

The Customer Care Specialist - Guest at Toast supports restaurant guests using the Toast TakeOut app and other guest-facing products as part of the Guest Support team. The role emphasizes a hospitality mindset, ongoing professional development on Toast’s hardware and software, and collaboration within a hybrid work environment based in Omaha, NE. Candidates should be prepared for an initial in-office training period followed by a hybrid schedule with regular in-office days.

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Required Skills

Customer Support
Troubleshooting
Communication
Organization
Escalation
Technical Support
Multitasking
Teamwork
Intercom
Email Support

+2 more

About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.