Customer Contact Officer
Acquire(1 month ago)
About this role
A Customer Contact Officer at Acquire BPO supports one of Australia’s largest ticketing and event suppliers, delivering omni-channel customer service for events across sport, arts, and music. The role involves handling bookings, cancellations, refunds, and ticket orders via phone, email, chat, and social media while representing the company to customers and clients.
Required Skills
- Omnichannel Support
- Phone Support
- Email Support
- Social Media
- Refund Processing
- Ticketing
- Zendesk
- Microsoft Excel
- Microsoft Word
- Time Management
+4 more
About Acquire
acquire.aiAcquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
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