Customer Engineering and Support (CES) Operations Leader

Plaid(9 days ago)

HybridFull TimeSenior$134,741 - $180,166 (estimated)Customer Operations

About this role

Plaid is seeking a CES Operations Leader to develop and execute strategies that enhance customer experience and operational efficiency globally. The role involves leading teams across product operations, technical enablement, and organizational development to support world-class customer interactions and product adoption.

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Required Skills

Program Management
Technical Enablement
Data Analysis
AI
Customer Support
Process Improvement
Cross-functional Collaboration
Project Management
Knowledge Management
Change Management

About Plaid

plaid.com

Plaid is a fintech infrastructure company that helps developers and businesses connect consumers’ bank accounts and financial data to apps and services via easy-to-integrate APIs and Plaid Link. Its product suite (Auth, Transactions, Identity, Assets, Investments, Liabilities, payment initiation and risk/verification tools) supports account verification, ACH payments, balance checks, transaction feeds, and underwriting. Companies in payments, lending, investing and personal finance rely on Plaid for developer-friendly SDKs, strong security controls, and compliance support to build reliable, data-driven fintech experiences.

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