Customer Experience Agent

Motorway(27 days ago)

HybridFull TimeJunior$62,716 - $83,398 (estimated)Customer Experience

About this role

The Customer Experience Agent at Motorway is responsible for building strong relationships with car sellers and dealers, ensuring outstanding customer service and a seamless experience on the platform. This role requires optimizing customer interactions through effective use of CRM systems, proactively resolving issues, and participating in continuous learning and development. Strong communication skills and a passion for technology are essential in this fast-paced environment. The position is based in Brighton, with flexibility for remote work one day a week post-probation.

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Required Skills

Customer Service
CRM Management
Data Accuracy
Problem-Solving
Communication Skills
Attention to Detail
Team Collaboration
Adaptability
Fast-Paced Environment
Technology Passion

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About Motorway

motorway.co.uk

Motorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.