Customer Experience Representative II

Datavant(1 day ago)

United StatesOnsiteFull TimeMedior$42,400 - $52,880Customer Experience

About this role

Datavant is seeking a Customer Experience Representative II – Retrieval to support Record Hub customers at a leading health data exchange company. The role represents the customer-facing function within Datavant’s operations, helping ensure a high-quality experience and contributing to ongoing improvements in customer service processes. It operates within a health technology context serving life sciences, government, and care delivery organizations.

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Required Skills

Customer Service
Call Center
Escalation Management
Communication
Problem Solving
Data Entry
Ticketing Systems
RingCentral
Time Management
Critical Thinking

Qualifications

High School Diploma

About Datavant

datavant.com

Datavant is a data collaboration platform for healthcare that enables secure, privacy-first linking and sharing of clinical and real-world data. Its network includes 350+ real-world data partners, access to more than 80,000 hospitals and clinics, and reaches 70% of the top 100 largest health systems. Datavant provides de-identification, record-linking and governance tools to enable analytics, research, and commercial decision-making without exposing identifiable patient information. Life sciences companies, health systems, payers, and data partners use its platform to combine distributed datasets for insights while maintaining regulatory and privacy controls.