Director of Customer Support

RxVantage(1 day ago)

RemoteFull TimeDirector$168,019 - $223,942 (estimated)Customer Support

About this role

The Director of Customer Support will lead a high-volume, customer-facing support organization responsible for delivering reliable, timely, and high-quality technical assistance at scale. The role is accountable for end-to-end customer support operations and emphasizes execution and issue resolution rather than commercial ownership. This position reports to the SVP of Practice Growth and partners with Product, Account Management, and Sales. RxVantage is a healthtech company that connects healthcare providers with life sciences experts to improve patient care.

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Required Skills

Customer Support
Ticketing
Automation
Analytics
SLA Management
Team Leadership
Training
Knowledge Base
Incident Management
Communication

About RxVantage

rxvantage.com

RXVantage is a healthcare technology company that builds digital solutions to improve patient access to prescription medicines. Its platform connects pharmaceutical manufacturers, pharmacies, and health plans to deliver savings programs, benefits verification, prior authorization support, and patient access services at the point of care. By automating workflows and integrating with pharmacy systems, RXVantage aims to reduce friction, speed medication starts, and boost adherence while providing analytics and compliance support for stakeholders.