Customer Experience Specialist

Motorway(1 month ago)

HybridFull TimeJunior$25,500 - $25,500Customer Experience

About this role

The Customer Experience Specialist at Motorway serves as the primary contact for customers on the online used car marketplace, supporting them through both the initial sales process and post-sale inquiries. This role includes two key functions: guiding sellers through their car-selling journey and managing ongoing support, ensuring customer satisfaction and aiding in sales retention. The specialist uses advanced CRM systems and AI technology to deliver a seamless experience, focusing on building rapport and resolving issues creatively.

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Required Skills

Customer Communication
Building Rapport
Problem Solving
CRM Mastery
Customer Satisfaction
Initiative
Attention to Detail
Collaborative Environment
AI Tools Usage
Data Accuracy

About Motorway

motorway.co.uk

Motorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.