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Customer Experience Specialist at Motorway - ApplyBlast

Customer Experience Specialist

Motorway

10 months ago

3.6 on Glassdoor

Brighton

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Experience Specialist at Motorway serves as the primary contact for customers on the online used car marketplace, supporting them through both the initial sales process and post-sale inquiries. This role includes two key functions: guiding sellers through their car-selling journey and managing ongoing support, ensuring customer satisfaction and aiding in sales retention. The specialist uses advanced CRM systems and AI technology to deliver a seamless experience, focusing on building rapport and resolving issues creatively.

Skills

About Motorway

motorway.co.uk

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2017

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Motorway is a UK car selling platform that connects sellers with a nationwide network of over 8,000 verified dealers bidding in a daily online auction. It offers a free valuation, no upfront fees, and free home collection with same-day payment, helping sellers get the best price without the hassles of private sales.