Program Manager, Customer Success
Justworks(26 days ago)
About this role
The Customer Success & Retention Program Manager will design, launch, and optimize programs that improve customer satisfaction, adoption, and retention at scale. This cross-functional role partners with Customer Success, Onboarding, Support, Sales, Marketing, Product, and Revenue teams to ensure customers realize value throughout their journey. The role contributes to shaping how thousands of small businesses experience Justworks by driving strategic initiatives and measuring program impact.
Required Skills
- Customer Success
- Retention
- Program Management
- Onboarding
- Data Analysis
- Project Management
- Stakeholder Management
- Collaboration
- Communication
- Process Design
+9 more
About Justworks
justworks.comJustworks is a payroll, benefits, and HR platform that acts as a PEO (professional employer organization) for small and mid-sized businesses. It provides payroll processing, access to health insurance and retirement plans, time tracking and onboarding tools, and compliance and HR advisory support. Companies use Justworks to simplify HR administration, remain compliant with employment laws, and offer competitive benefits without building an in-house HR team. Founded in 2012, it serves U.S. employers as an outsourced HR/payroll partner.