Customer Experience Strategy & Operations Manager (SF)

Notion(2 months ago)

San Francisco, CA, CaliforniaOnsiteFull TimeManager$159,769 - $207,954 (estimated)Revenue Operations & Strategy

About this role

The Customer Experience Strategy & Operations Manager at Notion partners with the CX Leadership team to drive initiatives that enhance customer value and operational efficiency across a user base of over 100 million. Key responsibilities include strategic planning, process design, workforce management, and leveraging data for forecasting and decision-making. The role also involves optimizing service models and operational procedures while engaging with multiple stakeholders, ensuring that customer experience evolves alongside the company's growth. A strong analytical background and experience in CX strategy and business operations are essential for success in this role.

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Required Skills

CX Strategy
Customer Operations
Business Operations
Capacity Models
Data Analysis
Strategic Recommendations
Process Design
Workforce Management
KPI Reviews
Performance Analysis

+15 more

Qualifications

BA/BS required; advanced degree preferred

About Notion

www.notion.com

Notion is an innovative productivity platform designed as an AI workspace that enhances team collaboration and performance. It enables users to create custom agents that assist in automating tasks, organizing information, and streamlining workflows. With features like AI meeting notes and powerful search capabilities, Notion serves as a centralized hub for teams to manage various projects and improve efficiency. Its versatility makes it a preferred choice for businesses aiming to enhance their operational workflows and productivity.