Customer Onboarding & Support Specialist

Stora

4 months ago

3.8 on Glassdoor

Belfast

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Onboarding & Support Specialist at Stora is responsible for guiding new self-storage operators through the onboarding process, ensuring the successful setup, data import, and configuration of the software. This hybrid role involves responding to inbound support tickets, providing real-time troubleshooting, and updating onboarding milestones, while also collaborating with Sales and Customer Success teams for seamless account transitions. The Specialist will identify common customer issues, contribute to support resources, and advocate for customer needs to improve processes and enhance the overall experience.

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About Stora

stora.co

Stora is an innovative self-storage software platform designed to automate administrative tasks, enhance revenue growth, and streamline operations for storage facility operators. The platform equips businesses with tools for online sales, facility management, dynamic pricing, and advanced reporting, allowing operators to increase efficiency and focus on growth. Stora's approach allows operators to join a community of users who are experiencing rapid scaling, often growing five times faster than the industry average. With a commitment to user-friendly integration and exceptional customer support, Stora offers a modern solution to traditional self-storage challenges.