Customer Onboarding & Support Specialist
Stora(3 months ago)
About this role
The Customer Onboarding & Support Specialist at Stora is responsible for guiding new self-storage operators through the onboarding process, ensuring the successful setup, data import, and configuration of the software. This hybrid role involves responding to inbound support tickets, providing real-time troubleshooting, and updating onboarding milestones, while also collaborating with Sales and Customer Success teams for seamless account transitions. The Specialist will identify common customer issues, contribute to support resources, and advocate for customer needs to improve processes and enhance the overall experience.
Required Skills
- Customer Onboarding
- Inbound Support
- Phone Support
- Troubleshooting
- Handover Process
- Ticket Management
- Issue Identification
- Help Articles
- Customer Advocacy
- SaaS Experience
+8 more
About Stora
stora.coStora is an innovative self-storage software platform designed to automate administrative tasks, enhance revenue growth, and streamline operations for storage facility operators. The platform equips businesses with tools for online sales, facility management, dynamic pricing, and advanced reporting, allowing operators to increase efficiency and focus on growth. Stora's approach allows operators to join a community of users who are experiencing rapid scaling, often growing five times faster than the industry average. With a commitment to user-friendly integration and exceptional customer support, Stora offers a modern solution to traditional self-storage challenges.