Technical Support Specialist

Cin7(1 month ago)

HybridFull TimeMedior$85,402 - $113,997 (estimated)Customer Support

About this role

The Technical Support Specialist at Cin7 provides product support to global customers using Cin7’s inventory management and supply chain software. The role focuses on resolving customer queries through cases, chat, and scheduled Zoom sessions while helping customers effectively run their operations on the platform. It sits within a fast-growing SaaS environment and contributes directly to customer retention and brand reputation. The position is based in Colombo with a hybrid schedule and shifts covering various global time zones after training.

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Required Skills

Customer Support
Troubleshooting
Problem Solving
Written Communication
Verbal Communication
SaaS Support
Customer Interaction
Ticket Management
Live Chat Support
Zoom Support

+4 more

Qualifications

Minimum 3 years customer-facing experience
Education in Business
Education in Commerce
Education in Accounting

About Cin7

cin7.com

Cin7 is a cloud-based inventory and order management platform that helps retailers, wholesalers and manufacturers unify stock, sales channels, warehouses and back-office systems. It offers real-time inventory tracking, multi-channel order management, built-in POS and warehouse tools plus features for bundling/BOMs, barcoding and 3PL/fulfilment. Cin7 integrates with e-commerce marketplaces, major accounting platforms and shipping/retail systems to automate replenishment, order routing and reporting. Companies use Cin7 to centralize inventory control, accelerate fulfillment and scale omnichannel operations without manual reconciliation.