Customer Resolution Manager
TIAA
About this role
The Customer Resolution Manager at TIAA oversees tracking and analysis of customer questions, comments, and complaints related to the company’s products and services to improve overall customer service performance. Working with limited supervision, this role supports first-line resolution of complex issues and ensures specialists deliver a positive customer experience while strengthening consumer-company relationships.
Skills
Qualifications
About TIAA
tiaa.orgAt TIAA, we believe everyone deserves a secure retirement. Explore our annuities, retirement plans, financial planning, investing & wealth management solutions.
Recent company news
PR Newswire1,000 Employers Now Offer TIAA and Nuveen's Lifetime Income Target-Date Solutions
2 weeks ago
MarketBeatSouthern Company (The) $SO Shares Acquired by TIAA Trust National Association
2 weeks ago
IT BrewTIAA’s Sastry Durvasula works with older companies—and newer tech
Dec 9, 2025
CNBCThe best annuity companies of 2026
3 weeks ago
The Motley FoolCan You Invest in TIAA? What to Know
Dec 8, 2025
About TIAA
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for TIAA.
Salary
$57k – $77k
per year