Customer Resolution Specialist
OVO Energy(10 days ago)
About this role
A Customer Resolution Specialist at OVO Energy in the OneCare team will handle escalated customer complaints through investigation and communication, working towards solutions that restore customer trust and satisfaction. The role involves working within a customer-focused environment, adhering to company processes, and contributing to delivering excellent service.
Required Skills
- Customer Service
- Complaint Resolution
- Communication
- Problem Solving
- Empathy
- Organization
- Relationship Building
- Regulatory Knowledge
- Conflict Resolution
About OVO Energy
ovo.comOVO Group is a UK-based energy technology company and supplier focused on making clean, affordable energy accessible for homes and businesses. It combines consumer energy retailing (electricity and gas) with technology-driven services — including smart meters, energy management tools and electric vehicle charging — to help customers lower bills and reduce carbon. OVO also invests in renewables, battery storage and data platforms to optimise supply and decarbonisation. The company positions itself around sustainability, innovation and customer-focused tariffs and services.
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