Customer Retention Specialist (French Speaker)
Ventura TRAVEL(11 days ago)
About this role
A Customer Retention Specialist at Ventura TRAVEL focuses on strengthening long-term relationships with travelers by ensuring they feel heard, valued, and inspired to book again. The role represents the voice of care and loyalty across Ventura’s specialized travel brands and helps convert satisfied customers into brand ambassadors. The position is part of an international team that promotes authentic, interactive travel experiences.
Required Skills
- Customer Retention
- Complaint Handling
- CSAT Surveys
- Feedback Analysis
- Phone Calls
- Social Media
- CRM
- AI Tools
- Process Improvement
- Teamwork
+1 more
About Ventura TRAVEL
venturatravel.orgVentura Travel is a full‑service travel agency that plans and books personalized vacations, group trips, and corporate travel for domestic and international destinations. They arrange flights, hotels, cruises, transfers, guided tours and travel insurance, and create tailored itineraries to match clients’ budgets and interests. Ventura Travel combines online booking tools with hands‑on travel advisors and local supplier partnerships to simplify logistics and deliver attentive customer service.
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