Customer Retention Specialist (French Speaker)
Ventura TRAVEL(11 days ago)
About this role
The Customer Retention Specialist at Ventura TRAVEL ensures travelers feel valued and encourages repeat bookings by fostering long-term loyalty and brand advocacy. The role represents the company’s voice of care and contributes to continuous improvement of traveler experience across the Ventura TRAVEL brands.
Required Skills
- Customer Retention
- Customer Feedback
- CSAT Surveys
- Complaint Handling
- Social Media
- CRM Tools
- AI Tools
- Phone Support
- Communication
- Teamwork
+2 more
About Ventura TRAVEL
venturatravel.orgVentura Travel is a full‑service travel agency that plans and books personalized vacations, group trips, and corporate travel for domestic and international destinations. They arrange flights, hotels, cruises, transfers, guided tours and travel insurance, and create tailored itineraries to match clients’ budgets and interests. Ventura Travel combines online booking tools with hands‑on travel advisors and local supplier partnerships to simplify logistics and deliver attentive customer service.
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