Customer Retention Specialist (French Speaker)
Ventura TRAVEL(11 days ago)
About this role
A Customer Retention Specialist at Ventura TRAVEL ensures travelers feel heard, valued, and inspired to travel again by strengthening long-term relationships and turning satisfied customers into brand ambassadors. The role focuses on gathering post-trip feedback, maintaining brand trust, and communicating insights to internal teams to improve products and services.
Required Skills
- Customer Retention
- Customer Service
- Communication
- Complaint Handling
- Feedback Analysis
- CRM
- Social Media
- AI Tools
- Sales
- Teamwork
+2 more
About Ventura TRAVEL
venturatravel.orgVentura Travel is a full‑service travel agency that plans and books personalized vacations, group trips, and corporate travel for domestic and international destinations. They arrange flights, hotels, cruises, transfers, guided tours and travel insurance, and create tailored itineraries to match clients’ budgets and interests. Ventura Travel combines online booking tools with hands‑on travel advisors and local supplier partnerships to simplify logistics and deliver attentive customer service.
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