Customer Service Associate II-Consumer-10
FIS
About this role
A Customer Service Associate at FIS is the primary point of contact for inbound consumer inquiries about FIS products and services, providing support via phone, email, and instant message. The role handles a high volume of requests, troubleshoots issues, documents cases, and escalates technical problems to Product Support when necessary. This position typically operates in a call center environment and may mentor less experienced associates.
Skills
Qualifications
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
Recent company news
Business WireFIS to Present at Upcoming Conference
1 day ago
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1 day ago
Stock TitanNew Japanese credit loss rules push Mizuho to FIS software
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About FIS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for FIS.
Salary
$69k – $93k
per year