Customer Service Associate II-Consumer-10
FIS(1 month ago)
About this role
A Customer Service Associate at FIS is the primary point of contact for inbound consumer inquiries about FIS products and services, providing support via phone, email, and instant message. The role handles a high volume of requests, troubleshoots issues, documents cases, and escalates technical problems to Product Support when necessary. This position typically operates in a call center environment and may mentor less experienced associates.
Required Skills
- Customer Support
- Phone Support
- Email Support
- Instant Messaging
- Troubleshooting
- Escalation
- Documentation
- Data Entry
- Communication
- Mentoring
Qualifications
- High School Diploma
- GED
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
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