Customer Service Lead
Buildkite
About this role
A Customer Success Leader at Buildkite will build and scale the entire post-sales function, owning Customer Success, Technical Account Management, and Renewals to drive customer health, retention, and long-term value. This role involves designing strategy, hiring and developing teams, and collaborating across departments to enhance customer experience and growth.
Skills
About Buildkite
buildkite.comBuildkite is a scale-out delivery platform that helps engineering teams run CI/CD and modern ML/AI workloads by combining a hosted control plane with lightweight agents that execute builds on your own infrastructure or cloud. It offers pipeline-as-code, parallelized test execution, integrations with common developer tools, and features for observability, release automation, and security. Buildkite emphasizes flexibility and performance so platform teams can keep compute and secrets on-premises while scaling horizontally for large test matrices and complex delivery workflows. Trusted by many leading software companies, it positions itself as a more customizable, secure alternative to single-tenant CI/CD services.
Recent company news
Business WireBuildkite Names Software Industry Leader Kevin Gounden as CEO to Accelerate AI-Enabled Software Delivery
Aug 4, 2025
Startup DailyBuildkite finally has a new CEO
Aug 5, 2025
Business WireReddit Accelerates Innovation and Slashes Build Times with Buildkite
Aug 4, 2025
Amazon Web Services (AWS)Buildkite and AWS clear the way to blue-sky thinking for developers
Aug 22, 2024
GeekWireTech Moves: Former Chef CEO joins Buildkite board; Salesforce hires Code.org exec
Mar 24, 2023
About Buildkite
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Buildkite.
Salary
$150k – $190k
per year