Customer Service Lead

Buildkite(20 days ago)

RemoteFull TimeSenior$150,000 - $190,000Customer Success

About this role

A Customer Success Leader at Buildkite will build and scale the entire post-sales function, owning Customer Success, Technical Account Management, and Renewals to drive customer health, retention, and long-term value. This role involves designing strategy, hiring and developing teams, and collaborating across departments to enhance customer experience and growth.

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Required Skills

Customer Success
Team Building
Customer Retention
Technical Account Management

About Buildkite

buildkite.com

Buildkite is a scale-out delivery platform that helps engineering teams run CI/CD and modern ML/AI workloads by combining a hosted control plane with lightweight agents that execute builds on your own infrastructure or cloud. It offers pipeline-as-code, parallelized test execution, integrations with common developer tools, and features for observability, release automation, and security. Buildkite emphasizes flexibility and performance so platform teams can keep compute and secrets on-premises while scaling horizontally for large test matrices and complex delivery workflows. Trusted by many leading software companies, it positions itself as a more customizable, secure alternative to single-tenant CI/CD services.