Customer Service - Technical Support - Dutch - 2024
Philip Morris International(1 year ago)
About this role
An Advisor I, Customer Service (Technical Support) at Concentrix provides first-line support to customers via inbound/outbound calls and online channels, resolving routine product and service issues. This is an entry-level role based in Cairo that requires basic program knowledge and close supervision while representing client standards and KPIs.
Required Skills
- Customer Service
- Technical Support
- Communication
- Computer Navigation
- Empathy
- Phone Support
- Documentation
- Multitasking
- Teamwork
- Shift Flexibility
Qualifications
- High School Diploma
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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