Customer Success Agent III
2K(2 months ago)
About this role
A Customer Success Associate III is a senior customer-facing role that acts as a primary escalation point for complex or high-priority customer issues and contributes to improving overall service quality. The position supports strategic initiatives such as product launches and knowledge management while fostering cross-functional alignment. It requires strong product knowledge, clear communication, and the ability to influence operational outcomes.
Required Skills
- Customer Support
- Issue Resolution
- Troubleshooting
- Content Moderation
- Compliance
- Mentorship
- Knowledge Building
- Collaboration
- Process Optimization
- Project Management
+6 more
About 2K
2k.com2K is a global video game publisher that produces and markets interactive entertainment across consoles, PC, and mobile. It publishes titles in today’s most popular genres — shooters, action, role‑playing, strategy, sports, casual, and family entertainment — and is known for major franchises such as NBA 2K, WWE 2K, Borderlands, BioShock, and XCOM. Working with internal and external development studios, 2K supports live services, DLC, and post‑launch content with a focus on high production values and community engagement.
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