Senior Customer Success Manager

Objective Corporation(1 month ago)

Melbourne, AustraliaOnsiteFull TimeSenior$132,042 - $178,105 (estimated)Customer Success

About this role

The Senior Customer Success Manager at Objective is responsible for driving customer outcomes and long-term value for government-focused SaaS clients. The role serves as a strategic partner to customers, strengthening relationships across all organisational levels and ensuring successful adoption, expansion, and retention. It reports to the VP of Customer Success and plays a key part in balancing customer advocacy with commercial objectives. The position is based in Melbourne and requires residency there.

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Required Skills

Customer Success Management
SaaS Experience
Account Management
Customer Health Monitoring
Customer Success Planning
Stakeholder Management
Trusted Advisor
Product Education
Change Management
Technical Guidance

+20 more

About Objective Corporation

objective.com

Objective Corporation is a GovTech software company that builds digital solutions to help public sector organisations shift to fully digital operations. Their offerings focus on secure information access, information governance, records and content management, and workflow automation so staff can work from anywhere while meeting compliance and security requirements. Objective partners with local, regional and national governments to modernise citizen services and internal processes. They operate across multiple markets (Australia, New Zealand, the UK and Singapore), aiming to drive stronger communities through better digital government.