Customer Success Associate

Instructure(1 month ago)

HybridFull TimeJunior$61,492 - $81,895 (estimated)Customer Success

About this role

The Customer Success Associate for the Higher Education team at Instructure supports Customer Success Managers in guiding higher education clients through their product journey. The role centers on frontline customer communication, maintaining accurate customer data, and supporting renewals and implementations. It also involves preparing strategic, data-driven materials and assisting with scalable engagement activities such as webinars and office hours. The position is based in Manila and aligned to North America hours.

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Required Skills

Customer Communication
Email Management
Renewal Support
Account Intelligence
Project Support
Presentation Creation
Data Analysis
Meeting Coordination
Event Support
CRM Management

+10 more

Qualifications

College Degree (BS, BA, etc.)

About Instructure

instructure.com

Instructure is a leading educational technology company that builds cloud-based learning platforms for K–12 schools, higher education institutions, and enterprises. Its flagship offerings include Canvas (a widely used LMS) and products such as Bridge, Impact, and Mastery that support course delivery, employee learning, analytics, and competency-based outcomes. Institutions choose Instructure for scalable, integration-friendly solutions that focus on improving teaching, training, and measurable learning outcomes from a Salt Lake City–based team.

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