Customer Success Manager (Client Experience)

Airwallex(2 months ago)

HybridFull TimeManager$117,584 - $154,250 (estimated)SME & Growth Business

About this role

A Customer Success Manager (Client Experience) at Airwallex drives client engagement and satisfaction by building meaningful relationships with customers and ensuring seamless product adoption. This role involves managing customer inquiries, optimizing operational workflows, and implementing retention strategies to improve the customer lifecycle experience. The position also focuses on identifying upselling and cross-selling opportunities to maximize revenue while collaborating with cross-functional teams to resolve issues efficiently.

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Required Skills

Customer Engagement
Problem Solving
Customer Retention
Process Optimization
Product Adoption
Upselling
Cross-Selling
Client Relationship Management
Organizational Skills
Time Management

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About Airwallex

www.airwallex.com

Airwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.