Customer Success Manager, Digital Native Businesses
Anthropic(25 days ago)
About this role
The Enterprise Customer Success Manager for Digital Native Business at Anthropic partners with complex, technology-forward customers to drive adoption and maximize value from Claude products (API, Claude for Enterprise, Claude Code). The role acts as a strategic advisor, aligning AI solutions with customers' business objectives and informing Anthropic’s product and research priorities. It supports scaling usage, expansion, and change management across customer organizations while collaborating with cross-functional teams.
Required Skills
- Relationship Management
- Product Expertise
- API Integrations
- Usage Planning
- Usage Monitoring
- Optimization
- Change Management
- Account Management
- Expansion Strategy
- Value Quantification
+4 more
Qualifications
- Bachelor's Degree in a Related Field
- Equivalent Experience
About Anthropic
anthropic.comAnthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.
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