Senior Digital Success Manager

Apify(26 days ago)

HybridFull TimeSenior$134,208 - $179,467 (estimated)GTM

About this role

A Senior Digital Success Manager at Apify is responsible for co-building and scaling the customer experience program, focusing on driving product adoption and retention through design and evaluation of outbound communication strategies for high-volume, low-touch customer segments. The role involves hands-on implementation and evaluation of campaigns, mentoring team members, refining the customer journey map, and utilizing tools like Intercom, HubSpot, and analytics platforms for data-driven decision-making. This position requires a strong understanding of the customer lifecycle and the ability to ideate and execute experiments that enhance customer engagement and drive conversions.

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Required Skills

Customer Success
Outbound Campaigns
Product Adoption
Data Analysis
Customer Communication
Customer Journey Mapping
Experimentation
Mentoring
Systematic Practices
SQL Proficiency

+10 more

About Apify

apify.com

Apify is a cloud-based platform that specializes in web scraping, browser automation, and data extraction. It provides users with access to over 7,000 ready-made tools and code templates to streamline their data collection processes, as well as custom solutions tailored to specific needs. By leveraging advanced AI agents, Apify enables businesses to harness data for various applications, making it a go-to resource for developers and organizations looking to automate and optimize their data workflows.