Customer Success Manager

Revinate(29 days ago)

RemoteFull TimeMedior$103,418 - $137,135 (estimated)Customer Success

About this role

The Customer Success Manager for North America at Revinate owns the post-sales relationship with customers in the greater Orlando area, ensuring they realize ongoing value from Revinate’s SaaS products. The role focuses on driving product adoption, maintaining high customer satisfaction, and securing renewals and growth within strategic accounts. This position acts as a single point of contact for clients, collaborating closely with internal teams like Sales and Product to align solutions with customer needs. It is a remote role with some travel and participation in a structured, multi-stage interview process.

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Required Skills

Customer Success
Account Management
SaaS Experience
Client Retention
Revenue Growth
Product Adoption
Virtual Workshops
Stakeholder Management
Relationship Building
Reporting Skills

+9 more

Qualifications

2+ years in Account Management
2+ years in Consultative Sales
2+ years in Business Consulting

About Revinate

revinate.com

Revinate is a hospitality-focused direct booking platform that helps hotels drive more revenue and profitability. The company powers over 950 million guest profiles and claims to have generated $17.2 billion in direct revenue for more than 12,500 hotels worldwide. Revinate combines guest data, CRM and marketing/analytics tools to increase direct bookings, personalize guest engagement, and reduce reliance on third‑party channels. Hoteliers use Revinate for its industry focus, data-driven insights, and integrations tailored to hotel operations.