Customer Success Manager - Enterprise
Panoptyc(4 days ago)
About this role
Panoptyc is seeking a strategic and analytical Customer Success Manager to oversee enterprise accounts, focusing on growth, retention, and long-term customer value. The role involves building executive relationships, defining KPIs, and collaborating with cross-functional teams to deliver measurable business impact. It is a remote position within the United States dedicated to retail loss prevention solutions.
Required Skills
- Account Management
- Customer Success
- SaaS
- Data Analysis
- Customer Retention
- Upsell
- Cross-Sell
- Strategic Planning
- Relationship Management
- BI Tools
About Panoptyc
panoptyc.comPanoptyc is an innovative AI-driven surveillance company specializing in loss prevention solutions for the retail and dining sectors. The company's technology helps businesses reduce theft through intelligent detection and remote monitoring, significantly impacting their loss rates, with an average reduction reported at 30% in over 20,000 locations. By providing precise behavior recognition while maintaining user privacy, Panoptyc enables retailers to streamline operations and protect their assets effectively against various forms of theft, including cashier and self-checkout losses. Their offerings target a wide range of environments, from grocery stores to micro markets, reinforcing their position as a leader in the asset protection industry.
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