Customer Success Manager (Growth Specialist)

Airwallex(2 months ago)

Hong KongOnsiteFull TimeManager$136,822 - $179,621 (estimated)SME & Growth Business

About this role

The Customer Success Manager (Growth Specialist) at Airwallex is responsible for driving upselling and cross-selling opportunities among existing clients while enhancing product adoption and retention. This role entails analyzing customer data to identify high-value accounts, executing targeted outreach campaigns, and engaging with clients through various communication channels. With a focus on collaboration across operational and marketing teams, the specialist will manage the full sales cycle to foster client success and support Airwallex's growth objectives.

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Required Skills

Customer Success Management
Upselling
Cross-Selling
Product Adoption
Customer Retention
Data Analysis
Outreach Campaigns
Marketing Initiatives
Client Engagement
Sales Cycle Ownership

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About Airwallex

www.airwallex.com

Airwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.