Customer Success Manager (Growth Specialist)

Airwallex(1 month ago)

SingaporeOnsiteFull TimeManager$107,609 - $141,944 (estimated)SME & Growth Business

About this role

The Customer Success Manager (Growth Specialist) at Airwallex is responsible for driving upselling and cross-selling opportunities within the existing customer base, focusing on increasing product adoption and retention. The role entails analyzing customer data to identify high-value accounts, designing and executing outreach campaigns, and engaging with clients directly to uncover growth opportunities. Additionally, the Manager collaborates with cross-functional teams to align strategies and ensure customer success. This position requires strong sales experience, analytical skills, and a customer-first mindset, preferably within the fintech or startup environment.

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Required Skills

Customer Success
Sales Experience
Data Analysis
Marketing Initiatives
Client Engagement
Upselling
Cross-Selling
Sales Cycle Management
Strategy Development
Collaboration

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About Airwallex

www.airwallex.com

Airwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.