Customer Success Manager (Higher Education)

D2L(12 days ago)

HybridFull TimeMedior$80,000 - $89,500Customer Success

About this role

A Customer Success Manager at D2L partners with educational institutions and organizations to ensure they realize value from the Brightspace learning platform. The role focuses on aligning platform capabilities with institutional goals and supporting long-term customer success and adoption. This position contributes to improving learner outcomes by promoting effective use of D2L’s solutions.

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Required Skills

Brightspace Expertise
Adoption Strategy
Facilitation
Analytics
Collaboration
Stakeholder Management
Communication
Strategic Planning
Customer Health
Enablement

Qualifications

Bachelor's Degree
Equivalent Practical Experience

About D2L

d2l.com

New Relic is a cloud‑based observability platform that provides full‑stack visibility into applications, infrastructure, logs, metrics, and distributed traces. Its New Relic One SaaS offering unifies telemetry, real‑time dashboards, alerting, and analytics (NRQL) so engineering and DevOps teams can detect, investigate, and resolve performance and reliability issues across cloud‑native and hybrid environments. The platform includes APM, infrastructure monitoring, log management, synthetic monitoring, and serverless/container integrations, and connects to major cloud providers and toolchains. Organizations use New Relic to speed root‑cause analysis, reduce downtime, and optimize resource usage by correlating operational data across the stack.