Senior Customer Success Manager (Higher Education)

D2L(12 days ago)

HybridFull TimeSenior$87,000 - $123,000Customer Success

About this role

A Senior Customer Success Manager at D2L partners with customers to drive measurable outcomes and long-term value through adoption of the Brightspace learning platform. The role focuses on aligning platform capabilities with institutional and business goals to improve engagement, retention, and operational efficiency.

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Required Skills

Brightspace
EdTech
Adoption Strategy
Facilitation
Analytics
Stakeholder Management
Account Management
SaaS
Customer Success

Qualifications

Bachelor's Degree

About D2L

d2l.com

New Relic is a cloud‑based observability platform that provides full‑stack visibility into applications, infrastructure, logs, metrics, and distributed traces. Its New Relic One SaaS offering unifies telemetry, real‑time dashboards, alerting, and analytics (NRQL) so engineering and DevOps teams can detect, investigate, and resolve performance and reliability issues across cloud‑native and hybrid environments. The platform includes APM, infrastructure monitoring, log management, synthetic monitoring, and serverless/container integrations, and connects to major cloud providers and toolchains. Organizations use New Relic to speed root‑cause analysis, reduce downtime, and optimize resource usage by correlating operational data across the stack.