Customer Success Manager II - Enterprise

Chromatic(2 months ago)

RemoteFull TimeManager$125,887 - $165,521 (estimated)Commercial

About this role

A Customer Success Manager II - Enterprise at Chromatic is responsible for guiding high-value Enterprise accounts through their customer journey, focusing on scalable adoption and maximizing product value. The role entails managing complex renewal cycles, developing retention and expansion strategies, and collaborating closely with executives and cross-functional teams in Sales, Product, and Engineering. Key responsibilities include building executive relationships, conducting tailored business reviews, and leveraging customer data to inform account strategy. The role demands strong communication and analytical skills, with an emphasis on driving operational excellence and influencing product direction.

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Required Skills

Customer Management
Strategic Advisor
Enterprise Accounts
Relationship Building
Renewal Cycles
Retention Strategies
Expansion Opportunities
Business Reviews
Cross-Functional Leadership
Customer Experience

+11 more

About Chromatic

chromatic.com

Chromatic is a visual testing and review tool designed to enhance the UI development process by automating the detection of visual and functional bugs across various browsers. It allows teams to capture and review UI changes, making it easier to ensure high-quality user interfaces before they reach end users. By integrating directly with CI/CD workflows, Chromatic provides real-time feedback and collaboration features for developers, designers, and stakeholders, streamlining the review process and expediting project sign-offs. Built by the team behind Storybook, it supports various testing types including visual, accessibility, and interaction tests, ensuring comprehensive coverage and efficiency.