Customer Success Manager (EMEA)

Stream(1 month ago)

HybridFull TimeManager$135,562 - $176,805 (estimated)Sales

About this role

A Customer Success Manager (EMEA) at Stream is responsible for overseeing the post-sales journey of Enterprise customers, including coordinating onboarding, managing product deployments, and conducting strategic business reviews. The role requires driving feature adoption, monitoring account health, and running renewal cycles while collaborating with various teams such as product, engineering, and sales. Candidates should have at least 3 years of experience in account management or customer success, and possess strong technical understanding and communication skills.

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Required Skills

Customer Journey
Onboarding Sessions
Customer Management
Product Knowledge
Strategic Business Reviews
Data Hygiene
Renewal Cycles
Contract Negotiation
Cross-Selling
Upselling

+7 more

About Stream

getstream.io

Stream is a leading provider of APIs and components designed for building scalable social networks and applications. Specializing in activity feeds, chat, and video solutions, Stream leverages a global Edge Network to deliver low-latency performance and high reliability. The company aims to empower developers and businesses to create engaging user experiences quickly and efficiently. With an open-source Vision AI SDK among its offerings, Stream continues to push the boundaries of what developers can achieve with real-time data solutions.